Comfort Inn Ciudad Juarez

To begin with, everything was good. Everything was perfect. The location, the cleanliness the staff the only thing that I really didn’t like is that only one of the people that were in the front desk, her name is Karen, she was exceptional. She was very good. The rest they will talk to you like they own you, like they didn’t care. They would like be talking to you and another guest would come and ask a question and they will just leave you standing there. They are rude. They are incompetent. They are so so very ugly girls. There was a girl with red hair that acted like she owned the hotel. The girls from the morning were not nice at all. I had told one of them that I was gonna be leaving a day earlier and I told her two days ahead and she said no I can't return your money and that the policy and all that stuff and I was like, but I’m leaving like I’m telling you 2 to 3 days before I’m leaving and she said no when I know that she could’ve returned me the money. I asked on Friday that I wasn’t gonna stay on Sunday and she said no that they couldn’t return any money and then she just walked away like I wasn’t even there. The staff in the kitchen are exceptional. I have nothing to say they were helpful. It was like a family except for those girls and the front desk not including Karen. Karen was very very good. She helped us. She did everything to her possibilities to make us feel like at home. The cleaning crew was nice and exceeded our expectations when it came to cleaning our room or giving us what we needed.

Great staff, nice and clean.

I loved how conveniently placed this hotel was to everything else. They have a restaurant in the hotel that had a good menu and reasonably priced so you don’t have to go far

comfortably and exactly where we needed

The staff was very nice the lady there to help with paperwork for immigration was very helpful